How can we help?
Whether you need help with your account, your family tree,
joining Rooted Memories or simply have a question about the
app, you can contact us directly.
We will do our best to get you the help you need.
What we can help with.
Help accessing your Rooted Memories account, signing in or resolving problems with your profile.
Questions about your family tree, invitations, family members or managing your archive.
If something in Rooted Memories is not working as expected, let us know what happened and which device you are using.
Questions about Rooted Memories, how the private family archive works or anything else you would like to ask us.
Having a technical problem? When contacting us, including the email address associated with your Rooted Memories account, your device type and a short description of what happened can help us investigate the issue more quickly.